Tourist-Information Gerolstein

Tourist-Information Gerolstein

Gerolstein

Informationen zur Barrierefreiheit
Informationen zur Barrierefreiheit
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Your professional partner for your holiday in the Vulkaneifel. As certified tourist-information and with the certification of the "ServiceQualtität Deutschland" we will gladly be of assistance to you and your holiday desires.

Our overview of our service:

- Holiday advice and booking service for accommodations
- Hiking, cycling and leisure packages
- Organisation and handling of guided tours
- Full service for travel groups
- Ticket shop
- Hugh selection of souvenirs

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At a glance

Opening hours

  • From January 1st to December 31st
    Monday
    9:00 AM - 4:30 PM

    Tuesday
    9:00 AM - 4:30 PM

    Wednesday
    9:00 AM - 4:30 PM

    Thursday
    9:00 AM - 4:30 PM

    Friday
    9:00 AM - 4:30 PM

    Saturday
    9:00 AM - 1:00 PM

Barrierefreie Austattungsmerkmale

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • Assistance dogs are welcome.
  • The signage (for orientation) is designed in easily legible and high-contrast lettering.
  • There are no obstacles. 
  • All areas are brightly lit and glare-free.
  • The stairs at the main entrance are not visually rich in contrast, but have a handrail that can be used on both sides.
  • There are no guided tours for visually impaired and blind people.
Prüfbericht: Sehbehinderung / Blinde

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • The name of the tourist information office is clearly recognizable from the outside. 
  • The destinations of the routes are within sight or there are signs at a constantly visible distance. 
  • There is no information in plain language.
  • No guided tours are offered for people with cognitive impairments.
Prüfbericht: Kognitive Beeinträchtigungen

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • There is no clearly visible alarm.
  • There is no audio induction system at the counter.
  • There are no guided tours for people with hearing impairments and deaf people.
Prüfbericht: Hörbehinderung / Gehörlose

 All areas relevant for testing meet the quality criteria of the label "Accessibility certified - accessible for people with walking disabilities and partially accessible for wheelchair users".

Some information on accessibility are listed below. For detailed information please see the evaluation report.

  • The Tourist Information is located in the Gerolstein station building.
  • There are no marked parking spaces for people with disabilities.
  • All rooms and facilities that can be used by guests are accessible without steps/at ground level or via a ramp. 
  • All passageways/doors and paths are at least 90 cm wide.
  • The counter is 72 cm high at its lowest point.
  • There is a public toilet for people with disabilities that can be accessed from one side (at least 90 cm). 
  • There are folding grab rails on both sides of the WC. 
  • Guided tours of the Erlöserkirche are offered for people with walking disabilities and wheelchair users. Mobile or fixed seating is available for use during the tour. The entire route of the tour is steplessly accessible.
Prüfbericht: GehbehinderungPrüfbericht: Rollstuhlfahrer

Zertifiziert im Zeitraum:
June 2024 - May 2027
Barrierefreiheit geprüft

Tourist-Information Gerolstein

Bahnhofstr. 4
54568 Gerolstein
Phone: 0049 6591 133100

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Guest survey

Are you currently spending a vacation in the Eifel or have you spent a vacation in the Eifel in the last 6 months? We would be delighted if you take part in our guest survey. As a thank you, you can win an Apple iPad.